The designers of Amsterdam’s Schiphol airport decided to go with a single
terminal approach. This means that instead of having multiple terminals
connected by an automatic train-esque vehicle with a pompous name, there
is only one single terminal and you have to walk. All the way. To gate
D87. Which is about as far as it sounds. And to make the experience fun
for pilots, too, they invented Polderbaan, a runway somewhere close to
Belgium. In some cases, it would probably be faster if the plane were to
taxi directly to the destination airport.
Two more things make Schiphol stand out among its rivals as an important
hub. One is the slowest, most unfriendly, and most incompetently done
security check in all of Europe. But at least they love doing them. So
much so, that in the non-Schengen part, they add an extra, secondary check
right before the gate, making sure you can’t bring any water on the plane
whatsoever. SAS and their ilk must love Schiphol.
The other is the announcements. That the moving sidewalks announce
randomly “Watch your step” is a lame copy of American customer care. But
the late boarding calls which end in “Immediate boarding please. We will
proceed to offload your luggage” are truly unique. Not least, because they
most likely have misplaced the luggage anyway, which is what Schiphol
does best.
One of the revelations of driving through the North American desert is
that tumbleweed actually exists and is not just a figment from the
stereotype drawer of Hollywood script writers. Seeing these balls of dry
plant, well, tumble across the street is such an inspiring event, that a
new rule of travel demands invocation: On any such occasion, you have to
yell “Tumbleweed” at the top of your voice.
And no, driving hundreds of miles all alone through the desert does in no
way affect sanity. Why are you asking?
Question: If a child grows up constantly changing time zones, will it as an
adult not suffer jet lag or just be completely fucked up and become a mass
murderer?
When I was still living in Oslo, my daily walk to work took me by the KNA
hotel and for some reason every time I wondered, how the hotel would be.
Might have been the odd name. While planning my most recent visit to Oslo,
the hotel suddenly had a good offer and I took the chance to get my
curiosity quenched.
First things first: KNA is the Kongelig Norsk Automobilklub, the Royal
Norwegian Automobile Club. It appears that the club used to have its
headquarters where the hotel is now.
This mystery solved, there still was something odd with the hotel. It took
me a full night and a breakfast to figure it out. There is not a single
right angle in the building’s layout. Whether it was designed by an
apprentice architect who hadn’t gotten as far as rectangles just yet or
whether this is an example of the praised Scandinavian design, I cannot
say. However, it is actually quite a brilliant idea. By subtly using
obtuse angles, you can mess with perspective just enough to make the room
appear larger.
Which may or may not have been the reason why I repeatedly ran into
things.
A long walk through endless duty free shopping. Confusing signing: not all
signs show all concourses, so you have to search for your sign first. Designer
chairs in the waiting area that make your legs and (strangely enough) arms fall
asleep within seconds. An annoying habit of pre-boarding: In order to get to
the seats near the gate, your boarding card is registered already and you thus
can’t leave any more. But occasionally funny announcements and not just
because they are in Danish. Known for reliable baggage loss in transfers.
Very often you hear people complain that style and glamour have long left
air travel. What they prefer to forget is that if you fly across the
Atlantic twice for less than four hundred euros, you can hardly expect
much more than the smallest amount of space allowed by the Geneva
convention and a nondescript blob of biomass for food. What they also
forget is that if you are willing to shell out the relative amount that a
trip cost back in the days of style and glamour, you can still have them.
Alternatively, collect enough frequent flyer miles and you can have them,
too.
The enterprise is called First Class and a return ticket from Frankfurt to
San Francisco sets you back eleven thousand euros. So, what do you get in
return?
It starts long before the flight. Lufthansa’s First Class Lounge is so
special, it is actually in a separate building half a mile away from the
terminal. Once you arrive, someone will be assigned to your case and will
look after you for your entire stay. The lounge has its own security
checkpoint, so don’t expect any queues. Thereafter follows a bar, an
a-la-carte restaurant, a buffet, and the usual amenities of a lounge, such
as office rooms, newspapers, comfy chairs and soft cushions.
Once your flight starts boarding, you are guided downstairs and asked into
one of these Porsche SUV chimeras and driven to the plane. Now follows the
altogether best part: You are taken upstairs to the boarding area and
walked straight through the hordes of lowly economy passengers. Great
feeling. Must. Resist. To. Stick. Out. Tongue.
Inside the aircraft the most remarkable thing is space. Lots of it.
Whereas in economy you have usually a bit more than one window, in first
you have four. In Lufthansa’s 747, First Class is in the upper deck,
safely away from all the riff-raff. You, on the other hand, are important
enough that first the Captain and then the head purser make their rounds
to greet you personally.
Afterwards, things are so subtly different from business class that you
only notice them in direct comparison. Everything is just this little
extra bit nicer. Your seat is a little bit more comfortable – while both
form a flat bed, the business class seat is tilted whereas the First class
seat is horizontal. The small number of fellow passengers ensures that
there is no annoying business people nearby or giddy upgraders trying to
get the most out of the experience. The restroom is of a proper size, more
like the ones you always see in the movies and wonder where they get the
idea from. The wine list is longer, the food is better – looks, feels, and
tastes like food cooked by actual humans. It is served off a real cart
decked in linen, not a galley cart. Not a single aluminium container
anywhere in sight. You get proper porcelain tableware and normal size
cutlery. And as the little extra, your table is decorated with a real
rose.
In essence, everything is as it should be. Somehow, you forget how long
haul flights usually are. Even in business class, you always remember that
you are on an aeroplane and that everything is a compromise. Not so in
First. There are no compromises in First.
The jump from economy to business is the jump from bare survival to
civilization – to be done whenever remotely possible. Going First is the
step from civilization to culture. Is it worth the extra dough or
raiding your mileage account? Rationally: Certainly not. But where it
matters: Totally.
The main goal of BAA, the British Airport Authority and owner of all
London airports, doesn’t seem to be making your time on one of their
airports as comfortable as possible but rather, to make you so miserable
that you are in desperate need of an overpriced pint or, depending on your
personal preferences, some shopping to lighten your spirit.
You see, British airports have the lovely feature of telling you about
your departure gate roughly two minutes before boarding starts. Until then
you have to stay in a waiting area which, surprise, surprise, is right in
the middle of the airport shopping mall. Naturally, the waiting area is
packed. Naturally, about four fifth of the waiting groups have little kids
with them. Naturally, they are either treating the whole thing as a giant
adventure park or are as miserable as you and cry their little hearts out.
In any case, don’t even think you can sit there and read in peace. The din
even wins over the trusty old iPod.
Being Europe’s most busy airport and having only two runways, flight
operations aren’t particularly smooth either. “We are number sixty nine
for take-off and will be in the air in about three hours.” On arrival,
your plane will always be stopped for twenty minutes somewhere boring
because the gate has not been vacated yet. Being this busy, the first sign
of any form of weather other than your regular London drizzle greatly
endangers operations. Where else would an airport be effectively closed
for an entire day because of half a meter of snow?
And then, if you are a lucky passenger of BA, there is the shiny new
Terminal 5. Shiny it is, indeed; pretty, too. Built in the airy and
spacious way all new airports seem to be, the kids can now wreck the
waiting area in healthy, natural light. From a functional perspective, the
design is a disaster (so, it is likely to win several architecture
prizes). The tube arrives in level minus six or so, whereas the check-in
area is, as always, on the top level. However, the architects managed to
squeeze two floors of offices between the arrivals and check-in, so you
have to go seven levels up (if I did count right). The main means of
vertical transport thus is elevators, the least effective of all modes of
transportation. For a busy airport: two thumbs up. Great choice.
Needless to say, the gates actually are one or two levels down from the
check-in area. The idea behind this seems to allow more shops to be
squeezed in. After all, this is what you came for. Or, as the Wikipedia
author puts it, the main terminal building “contains a check-in hall, a
departure lounge with retail stores and other passenger services”. Easy to
imagine the design meeting: “Oh, right. Passenger services.”
One of the things you might come up with when being in San Francisco may
be to walk across the Golden Gate Bridge. Here is a tip: Don’t. It is a
four kilometre walk alongside a most busy motorway. And you will have to
walk back because there is virtually no public transport available at the
other side. So you end up deaf and lame.